Bank BII is one of the largest banks in Indonesia with an international network that comprises 337 branches including five Syariah branches and three overseas branches, 1,001 ATMs and 15 CDMs (Cash Deposit Machines) BII across Indonesia, and also connected with more than 20,000 ATMs under ATM PRIMA, ATM BERSAMA, ALTO, CIRRUS, and Malaysia’s MEPS network, and to more than 2,800 Maybank ATMs in Malaysia and Singapore as well as a banking presence in Mauritius, Mumbai and the Cayman Islands.
As of 31 March 2011 total customer deposit base of Rp60.2 trillion and Rp77.4 trillion in assets, BII provides full range of financial services through its branch and ATM network, phone banking and internet banking channels. Bank BII is listed on the Indonesia Stock Exchange (BNII) and is active in SME/Commercial, Consumer and Corporate banking. BII provides products and services to medium and commercial size enterprises and individuals with credit cards, mortgages, deposit, lending, and wealth management services. Corporate clients are provided with services in lending, trade finance, cash management, custody, and foreign exchange.
At Bank BII, we offer equal job opportunities to all of our staff, no matter what their career ambition might be. We take pleasure and pride in seeing our people achieve their personal target through hard work. With us, nobody can tell you how big you can grow, the only limit is the sky.
Lowongan Kerja Bank BII
SQ Service Development Manager
Requirements:
- Bachelor Degree/ Master Degree from reputable university.
- Have 3 – 5 years experience in service area, local or multinational company.
- Have experience in Banking industry.
- Strong leadership skills to lead project across the business.
- Have very good analytical, logic and positive thinking.
- Have good knowledge in Banking and non Banking operations.
- High proficiency both in Bahasa and English.
- To set up and implement the service strategy to increase the service culture, service awareness and service development across BII
- To control and ensure that the quality of the service across BII achieve the Customer Satisfaction Survey Index which is already set by the business.
- Initiate, lead and drive Lean or improvement project across the Functions in Branches and Operations to increase their productivity.
- Improve the quality of service for Security, Customer Service, Teller and all people in Branches and Operations.
- Creating form / checklist tools to measure the service performance
Recruitment@bankbii.com Cc to: KSiwi@bankbii.com
Lowongan Bank BII Tbk
